Lamb County Electric Cooperative, Inc., located at 2415 Phelps Ave., Littlefield, Texas is currently accepting applications for the position of

   MEMBER SERVICES COORDINATOR - Apply now through Thursday, October 10, 2024 at 5:00 pm

WAREHOUSEMAN  - Apply now through Wednesday, October 16, 2024 at 5:00 pm 

Click on the Tabs below for the Job Description.

WAREHOUSEMAN

A warehouseman assists in the construction and maintenance of the cooperative’s electric system.  Responsible for maintaining inventory.  Duties include but are not limited to, loading and unloading material and driving and operating trucks and equipment, including boom trucks, forklifts, and lawn equipment, as needed.  Assists other departments as needed.

 

MEMBER SERVICES COORDINATOR

A Member Service Coordinator must be ready and able to address inquiries and concerns from members relating to billing, payments, delinquencies, terminations, memberships and Capital Credits as they arise.  This person must have a strong sense of professionalism and discretion.  The position requires strong communications, decision-making and telephone etiquette skills.  Must possess outstanding customer service skills and ability to work within a team environment.  Job involves extensive phone and computer work and requires ability to hear and speak.   The Member Service Coordinator will be required to develop a comprehensive understanding of the Coop’s policies and procedures and know when issues need to be escalated to the management for resolution.

  Requires a high school diploma and must be proficient in Microsoft Office Suite and must be able to use a 10-key adding machine by touch.  Performs a variety of tasks.  Works under general supervision.  Reports to Manager of Office Services.

JOB DUTIES

  1. POST PAYMENTS

         Posts member payments received daily, balances cash drawer and prepares deposit for bank.

  1. TEAMWORK

         Work as a team with other Coop Employees to resolve member issues as they arise.  Work with other departments to ensure that all member-related tasks are completed to Coop standards and always keep the members needs in mind.

  1. CUSTOMER SERVICE

 Possess great customer service skills to assist members with payments, outages, and other services needed.  Answer phone and radio calls and maintain a calm demeanor when communicating with displeased members.  Must be knowledgeable about Coop policies and procedures to know when members need to be passed on to management.

  1. SERVICE ORDERS

        Create and close service orders as needed, providing as much information as possible in the service order to make sure
        all work can be completed accurately.

     5. CAPITAL CREDITS

Process allocations, estates, retirements and re-issues checks as necessary.

  1. MISCELLANEOUS

          Perform any other duties as required.

LAMB COUNTY ELECTRIC COOPERATIVE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER AND RECRUITS, ADVERTISES, EMPLOYS, PROMOTES, TRANSFERS, DISCIPLINES, AND DISCHARGES WITHOUT REGARD TO RACE, COLOR, RELIGION, NATIONAL ORIGIN, AGE, SEX, MARITAL STATUS, ANCESTRY, PHYSICAL OR MENTAL DISABILITY, OR VETERAN STATUS.